Broker Assist
Broker Assist has been introduced to attempt to make your life as a broker easier when you are dealing with BnB SURE by cutting down on your work load and we hope you – the Broker – will find it so.
BnB SURE’s 10 POINT SERVICE PROMISE
Our service promise to you and our mutual clients.
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Needs Analysis
This document helps you to explain to your client exactly what is covered by the policy and assists you in terms of FAIS.
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Policy details
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SMS to email
How often have you, as a broker, been with a client after hours and needed to advise us of a change to the policy and your computer is at your office or at home. With this facility it is simple. Send us an email off your cellphone. Simply sms to 082 000 4004 (be sure to save this number in your phone under “BnB SURE SMS to eMail”).
Start your sms with the email address of our staff member you want to send this to, leave a space after the email address and type your message that gets delivered as an email. To keep a copy for your self simply change the email address to your own and send it again. All done and nothing more to worry about on the matter.
Example of the sms: info@bnbsure.co.za Please add to policy BBxxxx in the name of Fred’s B&B, a Nikon camera valued at R25,000 with effect from 01/01/10. Regards Joe Bloggs, Ablebodied Brokers
Quote Desk
Our office hours quote desk is there to assist you with any quote required and will generally turn quotes around in under 24 hours. Simply send a quote to: quotes@bnbsure.co.za
Quote system on website
If you prefer to work out the quote yourself visit simply click on the Broker Assist tab on the homepage of www.bnbsure.co.za to go to our easy and quick quote system. The quote can be saved to your computer for future use.
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Inventory – currently not on the site so Lindsey to supply
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ECN (ELECTRONIC CLAIMS NOTIFICATION)
CLICK HERE - A quick and easy way to report a claim.
Access to Claims
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Windscreen claims
Remember those tiresome days of having to run around on windscreen claims. No more! If a client calls you to say his or her windscreen is broken simply ask them to call 0800 55 66 77 and press “5” to go through to the PG Glass call centre and they will handle everything. Let the insured do this as questions such as “where is the vehicle at present” and “when would suit you for the work to be done” are asked and you may not have this information.
Dictionary
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As much detail as we can give you about the cover, the interest groups and terms used in the industry.
The dictionary is available in “hard copy” or on the website www.bnbsure.co.za should a copy be required. If a “hard copy” is required please contact your usual branch who will be happy to provide one.
Agency application
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All forms
All necessary forms such as Proposal forms, Claim forms, Inventory forms and the Needs Analysis, etc. are also on “Broker Assist” and can easily be printed off “Broker Assist”.
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“MORE THAN JUST INSURANCE”
What do we mean by this?
The well known by-line of BnB SURE is “More Than Just Insurance” but what does this mean to you as a broker and especially to our policyholders?
BnB FIND-A-CAR
Massive potential “bottom line” savings to policyholders with this service that enables the guesthouse to earn commission on cars hired by their guests. Can you imagine the “bottom line” benefit to a guesthouse if every time a guest calls them to reserve accommodation that the guesthouse was able to ask “Will you be hiring a car? May I arrange that for you as a service to you?” The commission that could be earned on the car hire in the course of a month by asking these simple questions could exceed the cost of the insurance premium that is paid on the policy.
All the insured does to earn this commission is to go to www.bnbfinder.co.za and to the entry for their own establishment and book the car.
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BnB FINDER
www.bnbfinder.co.za is a free reservation website to our policyholders. We are finding that as more and more people use this site we are being listed higher and higher up the pages of search engines and in most options to search we are listed in the top half dozen on the first page. These sorts of websites can cost up to R200 per month if done as a commercial venture.
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BnB FINDER TRAVEL
A service that through a travel agent guests come to you
BnB Sure Club
Many discounts on various items and services needed by a guesthouse.
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Broker Finder
Make sure we have your business details listed on this website and increase your chances of being found by people looking for a broker. Be sure to give us your logo and link to your website
www.brokerfinder.co.za
MyBedandBreakfast.co.za
A website designed to give existing and prospective establishment owners information.
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Tourism Ambassador Certificate incorporating the Seal of Insurance
Confirming to guests that your establishment carries insurance….The only facility of this sort in South Africa
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Print Tourism Ambassador Certificate
This enables you to produce a Certificate of Insurance for your client that carries the line “Your Assurance of Insurance. Simply go to the Certificate, enter the name of the establishment and print.
** Please ensure you are using a colour printer **
CLICK HERE to download the Tourism Ambassador Certificate (Word Document)