10 POINT SERVICE PROMISE
Our service promise to you and our mutual clients.
- All claims notified giving details of the loss will be registered within 60 working minutes of the claim notification
- Where necessary an assessor will be appointed within 60 working minutes of claim notification.
- Broker will be advised of the claim number, claims handler and name of assessor within 60 working minutes of notification.
- A preliminary report on the status of the claim from the assessor will be given to the broker within 4 working days of notification.
- A further report on the claim will be given to the broker within four working days of the assessor seeing the insured.
- Payment of agreed claims will be made within 4 working days of all documentation required to finalise the claim, being received.
- An update on progress with claims recoveries will be given every month
- All quotes for new business will be sent to the broker within 12 working hours of quote request.
- All requests to hold covered will be confirmed to the broker with 60 working minutes of full details being received.
- Any telephone message will be returned within 60 working minutes of it being left.
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